Deleting a Viewlane account affects the entire account. It is not the same as signing out, removing the app, or clearing one device.
Request deletion in Viewlane
- Open Library, then Settings.
- Select Delete Viewlane Account and review the consequences.
- Continue to identity verification.
- Verify and disconnect every Apple or Google sign-in connected to the account.
Deletion is scheduled only after every linked sign-in provider verifies the same Viewlane account. A different identity is rejected and does not affect either account.
What happens immediately
- All Viewlane sessions are signed out.
- Viewlane's authorization with each connected Apple or Google account is revoked.
- The library, history, progress, ratings, favourites, notes, and settings become inaccessible.
- A 30-day recovery window begins and the app displays the deletion deadline.
Recover during the 30-day window
Before the displayed deadline, sign in to Viewlane with the same linked Apple or Google account and choose Restore Account. The existing account and its unchanged personal data become available again; Viewlane does not create a replacement account.
Permanent deletion and backups
After the recovery deadline, Viewlane permanently removes the account and its personal library, history, progress, ratings, favourites, notes, recovery material, and active sessions. Shared television and movie catalogue metadata is not personal account data and is not removed.
Private disaster-recovery backups expire within 30 days of creation. A backup made before permanent deletion may therefore retain an inaccessible copy until its own expiry date, for a maximum practical period of approximately 60 days from the original deletion request. Backup data is used only for disaster recovery and must not reactivate a deleted account.
Can't access the app?
Email [email protected] from the address connected to the pilot account whenever possible. If Apple Hide My Email was used, identify that the account uses an Apple private-relay address. Viewlane will verify account ownership before scheduling deletion and will never ask for a password, provider token, authorization code, or private key.
This webpage does not collect account identifiers, passwords, or viewing data. The email option is a fallback for an inaccessible app or device; the verified in-app control remains the fastest path.