Sign-in problems
Confirm you are using the invited Apple or Google account. Include the exact message shown and whether the provider sign-in itself completed.
Support
How can we help?
You’ll hear from the developer. Tell us what happened and we’ll help you work through it.
Contact Viewlane
Email from the address connected to your invited account whenever possible.
Common help topics
Library or artwork problems
Include the affected title, the screen where it occurred, whether retry or pull-to-refresh changed anything, and a screenshot if useful.
Recover a pending deletion
Sign in with the same linked account before the displayed deadline, then select Restore Account. Contact support if the expected account does not appear.
Delete an account
Open Settings and select your name or Viewlane Account to open Profile & Account, then choose Delete Viewlane Account. If the app or device is inaccessible, use the fallback on the account-deletion page.
Notification setup
Open Settings → Notifications and check iOS Permission and This iPhone. If setup failed, reconnect and select Retry Notification Setup. If permission is denied, use Open iOS Notification Settings. Include the visible error if retry does not help.
Export, import, or start over
Use Settings → Export & Import. Keep the original backup if import fails and include the error message and file size in your support request. Do not erase your library merely to troubleshoot an import, or email a full private backup unless a suitable transfer method has been agreed.
What to include
- Your device model, operating-system version, and Viewlane version shown in Settings.
- The Viewlane screen and action that produced the issue.
- The exact error message and whether the issue can be repeated.
- A screenshot when it does not expose private information.
Never email sign-in secrets. Viewlane support will not ask for your password, authorization code, Apple private key, Google token, or recovery credentials.