Sign-in problems
Confirm you are using the invited Apple or Google account. Include the exact message shown and whether the provider sign-in itself completed.
Private pilot support
How can we help?
Viewlane support is handled directly for invited pilot users. Send the problem and enough context to reproduce it—we will take it from there.
Contact Viewlane
Email from the address connected to your invited account whenever possible.
Common help topics
Library or artwork problems
Include the affected title, the screen where it occurred, whether retry or pull-to-refresh changed anything, and a screenshot if useful.
Recover a pending deletion
Sign in with the same linked account before the displayed deadline, then select Restore Account. Contact support if the expected account does not appear.
Delete an account
Use the deletion control in Viewlane. If the app or device is inaccessible, follow the identity-verified fallback on the account-deletion page.
What to include
- Your device model and operating-system version.
- The Viewlane screen and action that produced the issue.
- The exact error message and whether the issue can be repeated.
- A screenshot when it does not expose private information.
Never email sign-in secrets. Viewlane support will not ask for your password, authorization code, Apple private key, Google token, or recovery credentials.